Contact Us
If you have any questions, issues, or feedback about Supermem, our support team is ready to assist you.
Common Issues
Connection Problems
If you're experiencing issues connecting to third-party services (Zoom, Notion, Slack, etc.):
- Ensure you have authorized the necessary permissions
- Try disconnecting and reconnecting the service
- Check that your account has the required access level
Data Sync Issues
If your data isn't syncing properly:
- Verify your internet connection is stable
- Check that the connected service is accessible
- Wait a few minutes and refresh the application
Account Issues
For account-related problems such as login issues or account recovery, please contact us directly at business@supermem.io.
Feature Requests
We value your feedback! If you have suggestions for new features or improvements, please send them to business@supermem.io. We review all submissions and use them to guide our product development.
Support Hours
Our team typically responds within 24-48 hours during business days.
For urgent issues, please include "URGENT" in your email subject line.