Privacy Policy

Last Updated: January 24, 2026

1. Introduction

Supermem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered memory and knowledge management service (the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, and other registration details
  • User Content: Data you create, upload, or sync through the Service, including notes, documents, and files
  • Communications: Information you provide when contacting us for support or feedback

2.2 Information from Third-Party Services

When you authorize connections to third-party platforms (such as Notion, Slack, Google Workspace, Email, Calendar, or IM tools), we collect data from those services as permitted by your authorization, including:

  • Messages, documents, and files
  • Metadata such as timestamps and sender information
  • Calendar events and scheduling data

2.3 Automatically Collected Information

  • Usage Data: How you interact with the Service, features used, and actions taken
  • Device Information: Device type, operating system, browser type, and unique device identifiers
  • Log Data: IP address, access times, and pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Synchronize, store, index, and enable search across your data
  • Enable AI Features: Generate summaries, to-do items, meeting notes, and memory records based on your data
  • Improve the Service: Analyze usage patterns to enhance functionality and user experience
  • Communicate with You: Send service-related announcements, updates, and respond to inquiries
  • Ensure Security: Detect and prevent fraud, abuse, and security threats
  • Comply with Legal Obligations: Meet applicable legal requirements

4. AI Processing and Your Data

4.1 Your data is processed by AI solely to provide personalized features and functionality to you.

4.2 By default, your data is not used to train general-purpose AI models.

4.3 If we ever consider using anonymized data for model improvement, we will provide prior notice and an explicit opt-in mechanism.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly authorize sharing
  • Service Providers: With trusted third-party providers who assist in operating the Service (e.g., cloud hosting, analytics), bound by confidentiality obligations
  • Legal Requirements: When required by law, regulation, or valid legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
  • Safety: To protect the rights, safety, and property of Supermem, our users, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure cloud infrastructure with industry-standard protections

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

7.1 We retain your data for as long as your account is active or as needed to provide the Service.

7.2 You may request deletion of your data at any time through the Service or by contacting us.

7.3 Upon account deletion, we will remove your data within a reasonable timeframe, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request export of your data in a machine-readable format
  • Withdrawal of Consent: Revoke consent for data processing where applicable
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at the address below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: hx@supermem.io